Privacy Policy

1. About Zentoravio

Zentoravio ("we," "our," or "us") operates zentoravio.com, a free-to-play social casino entertainment platform. Zentoravio does not involve real money gambling. All games use virtual coins that have no monetary value and cannot be redeemed for cash, prizes, or any real-world reward. We do not accept deposits, process payments, or offer any form of real money wagering.

2. Information We Collect

2.1 Information You Provide

• Account registration (optional): If you choose to create an account, we collect your email address, username, and date of birth (to verify you meet the 18+ age requirement).
• Contact communications: When you contact us for support, we collect the information you provide including your email and message content.
• Preferences: Game settings, notification preferences, and display settings you configure.

2.2 Automatically Collected Information

• Usage data: Pages visited, games played, features used, time spent on the platform, and in-game actions (all with virtual coins, no financial data).
• Device information: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Cookies and tracking technologies: We use cookies, pixel tags, and similar technologies as described in Section 8 (Cookie Policy) below.
• Log data: Server logs including access times, referring URLs, and error reports.

2.3 Information We Do Not Collect

• Credit card or financial account information (we do not process payments)
• Social Security numbers or government identification numbers
• Real money transaction data (there are none on our platform)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Zentoravio free social casino platform
• Process and save your in-game virtual coin balances and progress
• Verify that users meet the minimum age requirement of 18 years
• Respond to your customer service requests and communications
• Send you service-related notices (e.g., changes to terms, security updates)
• With your consent, send promotional communications about new free games and features
• Analyze usage patterns to improve game performance and user experience
• Detect, prevent, and address technical issues, fraud, and abuse
• Comply with applicable laws and legal obligations
• Enforce our Terms of Service

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your personal data are:

• Contract performance: To provide the social casino service you have requested.
• Legitimate interests: To operate and improve our platform, prevent fraud, and ensure security.
• Legal obligation: To comply with applicable laws, including age verification requirements.
• Consent: For optional communications and non-essential cookies (where consent is required).

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers: Third-party vendors who assist in operating our platform (hosting, analytics, customer support), under strict data processing agreements.
• Analytics providers: We use services like Google Analytics to understand how users interact with our site. These providers may collect data subject to their own privacy policies.
• Legal compliance: When required by law, court order, or to protect the rights and safety of Zentoravio, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to users.

6. Data Retention

We retain your personal information for as long as necessary to provide the service and comply with legal obligations:

• Account data: Retained for the duration of your account and up to 3 years after account deletion.
• Usage logs: Typically retained for up to 24 months.
• Support communications: Retained for up to 3 years.
• You may request deletion of your data at any time (see Section 9).

7. Cookie Policy

We use cookies and similar tracking technologies on zentoravio.com. By using our website, you consent to the use of cookies as described here.

7.1 Types of Cookies We Use

• Essential cookies: Necessary for the website to function. These cannot be disabled. Examples: session management, age verification, security tokens.
• Performance cookies: Help us understand how visitors interact with our website by collecting anonymous information (e.g., Google Analytics).
• Functional cookies: Allow the website to remember your choices and preferences (e.g., game settings, language preferences).
• Advertising cookies: Used to deliver relevant advertisements and measure ad campaign effectiveness. These are only activated with your consent.

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of analytics cookies via the Google Analytics opt-out browser add-on.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Request a machine-readable export of your data.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
• California residents (CCPA): Right to know, delete, and opt-out of sale of personal information. We do not sell personal information.

To exercise these rights, contact us at privacy@zentoravio.com.

9. Children's Privacy

10. International Data Transfers

Zentoravio operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required by law.

11. Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security assessments. However, no method of internet transmission is 100% secure.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Google Advertising

Zentoravio may display advertisements through Google Ads. Google may use cookies and data to serve ads based on your interests. You can opt out of personalized advertising at google.com/settings/ads or by visiting aboutads.info. All advertisements on Zentoravio comply with Google's policies for social casino games.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website and updating the "Last Updated" date. Your continued use of Zentoravio after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Company: Zentoravio Ltd
• Address: 18 Whitfield Pl, London W1T 5JX, UK
• Phone: +441946688193
• Email: privacy@zentoravio.com
• General support: support@zentoravio.com
• Website: zentoravio.com